Patient Information Overview
Navigate Your Journey at Nova Hospital
Discover essential information about our admission and discharge processes, ensuring a smooth experience during your stay at Nova Hospital.
Admission Process
Step 1
Start by visiting our reception desk to initiate your admission process.
Step 2
Receive your Unique Hospital Identification (UHID) number for seamless tracking of your medical records.
Step 3
Select your preferred room type based on availability and personal preference.
Discharge Process
Follow these steps to ensure a smooth and efficient discharge from Nova Hospital.
1
Finalize Medical Treatment
Confirm with your doctor that all necessary treatments and evaluations are complete.
2
Bill Clearance
Visit the billing department to settle any outstanding charges and receive your final bill.
3
Medication Instructions
Obtain detailed instructions on medication and follow-up care from your healthcare provider.
4
Collect Discharge Summary
Receive your discharge summary, including medical advice and future appointment details.
Visitor Guidelines
At Nova Hospital, we prioritize the comfort and safety of our patients and visitors. Visiting hours are from 10:00 AM to 8:00 PM daily. For ICU visits, we allow only immediate family members, with a maximum of two visitors at a time, to ensure a calm environment for recovery. Please adhere to our hygiene protocols and maintain silence in the wards to respect the healing process of all patients.
What are the visiting hours?
Our visiting hours are from 10:00 AM to 8:00 PM every day. We encourage visitors to adhere to these times to ensure patient rest and recovery.
Can children visit patients?
Children under the age of 12 are generally not permitted in the ICU. However, they are welcome in general wards under adult supervision.
Are there any restrictions for ICU visits?
Yes, only immediate family members are allowed in the ICU, with a limit of two visitors at a time. This helps maintain a serene environment for patient recovery.
What should visitors bring?
Visitors are encouraged to bring only essential items. Please avoid bringing flowers or food to the ICU due to health and safety regulations.
Admission and Discharge FAQs
Find answers to common questions about our admission and discharge processes at Nova Hospital.
How do I generate a UHID?
To generate a Unique Hospital Identification (UHID), please visit our registration desk with a valid ID. Our staff will assist you in completing the necessary paperwork.
What is the room selection process?
Room selection is based on availability and patient preference. We offer private, semi-private, and general wards. Please discuss your options with our admissions team.
What are the discharge procedures?
Upon discharge, our team will provide you with a detailed summary of your treatment, medication instructions, and follow-up appointments. Ensure all bills are cleared before leaving.
Can I avail cashless hospitalization?
Yes, we have tie-ups with several insurance companies for cashless hospitalization. Please check with our billing department for more details.
What should I do if I need emergency care?
In case of an emergency, please proceed directly to our Emergency Department. Our team is available 24/7 to provide immediate care.
How can I make an appointment?
Appointments can be made online through our website or by calling our reception desk. We recommend booking in advance to avoid waiting times.
What are the payment options available?
We accept cash, credit/debit cards, and online payments. For insurance claims, please coordinate with our billing department.
Are there any special instructions for surgery patients?
Surgery patients will receive specific pre-operative and post-operative instructions from their doctor. Please follow these guidelines carefully for a smooth recovery.
How can I provide feedback about my experience?
We value your feedback. Please fill out our feedback form available at the reception or on our website to help us improve our services.
Get in Touch
Address
Central Colony, New By Pass road, Shahbad Gate, Rampur, Uttar Pradesh, 244901
Phone
novahospital@yahoo.com